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{\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Full title:: HBR's 10 Must Reads on Emotional Intelligence (with featured article \\\"What Makes a Leader?\\\" by Daniel Goleman)(HBR's 10 Must Reads)\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Author:: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Harvard-Business-Review\",\n    \"title\": \"Harvard Business Review\",\n    \"className\": \" internal-link\"\n  }, \"Harvard Business Review\"), \"\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Started reading:: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/December-25th-2020\",\n    \"title\": \"December 25th, 2020\",\n    \"className\": \" internal-link\"\n  }, \"December 25th, 2020\"), \"\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Finished reading:: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/January-2nd-2021\",\n    \"title\": \"January 2nd, 2021\",\n    \"className\": \" internal-link\"\n  }, 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\"href\": \"/Emotional-Intelligence\",\n    \"title\": \"Emotional Intelligence\",\n    \"className\": \" internal-link\"\n  }, \"Emotional Intelligence\"), \"\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"At the end of the day, \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Leadership\",\n    \"title\": \"hashtag_Leadership\",\n    \"className\": \"hashtag internal-link\"\n  }, \"Leadership\"), \" is about influencing people to advance in a specific direction\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Emotional-Intelligence\",\n    \"title\": \"Emotional Intelligence\",\n    \"className\": \" internal-link\"\n  }, \"Emotional Intelligence\"), \" most important skills are\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Self-awareness\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: 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\"ul\"\n  }, \"The ability to control impulses and moods\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Cognitive-Distancing\",\n    \"title\": \"Cognitive Distancing\",\n    \"className\": \" internal-link\"\n  }, \"Cognitive Distancing\"), \" could be helpful\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Motivation\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"A drive to achieve for the sake of achievement, for the work itself\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Optimism in the face of failure\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Although not baseless optimism, as discussed in the article about \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Resilience\",\n    \"title\": \"Resilience\",\n    \"className\": \" internal-link\"\n  }, 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parentName: \"ul\"\n  }, \"Can \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Emotional-Intelligence\",\n    \"title\": \"Emotional Intelligence\",\n    \"className\": \" internal-link\"\n  }, \"Emotional Intelligence\"), \" be learned?\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"It can be trained, but we need to focus on the right part of the brain\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/j1YA_PLIC\",\n    \"title\": \"__roam_block_reference_j1YA_PLIC\",\n    \"className\": \"block-reference internal-link\"\n  }, \"j1YA_PLIC\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Many training programs focus on logic, analytical and technical abilities, which are governed by the neocortex\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"The \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Limbic-System\",\n    \"title\": \"Limbic System\",\n    \"className\": \" internal-link\"\n  }, \"Limbic System\"), \" is better trained through motivation, extended practice, and feedback\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Which also takes much longer and explain why it comes age\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \">\", \" \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/0o2JRZn4J\",\n    \"title\": \"__roam_block_reference_0o2JRZn4J\",\n    \"className\": \"block-reference internal-link\"\n  }, \"0o2JRZn4J\"), \"\"))))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Self-awareness needs to be nurtured\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/Dwb3ig6mE\",\n    \"title\": \"__roam_block_reference_Dwb3ig6mE\",\n    \"className\": \"block-reference internal-link\"\n  }, \"Dwb3ig6mE\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Self-regulation depends on self-awareness to be effective\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Self-regulation is a hallmark of leadership and inspire confidence and trus\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/bQiTycvdP\",\n    \"title\": \"__roam_block_reference_bQiTycvdP\",\n    \"className\": \"block-reference internal-link\"\n  }, \"bQiTycvdP\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Leaders who fail to self-regulate are potential liabilities to their organization\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/-TjwvTKdo\",\n    \"title\": \"__roam_block_reference_-TjwvTKdo\",\n    \"className\": \"block-reference internal-link\"\n  }, \"-TjwvTKdo\"), \"\"))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Motivation to achieve for the sake of achievement drives optimism, and in combination with self-regulation helps to overcome frustration and depression\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Empathy must not be confused with feeling sorry about others (although it is an important component). At it\\u2019s core, it is understanding their feelings, and consider them as an important parameter of decision-making\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Which also means to consider how a decision will affect them consequently\"))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"primal-leadership-the-hidden-driver-of-great-performance\"\n  }, \"Primal Leadership: The hidden driver of great performance\"), mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Authors:: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Daniel-Goleman\",\n    \"title\": \"Daniel Goleman\",\n    \"className\": \" internal-link\"\n  }, \"Daniel Goleman\"), \", \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Richard-Boyatzis\",\n    \"title\": \"Richard Boyatzis\",\n    \"className\": \" internal-link\"\n  }, \"Richard Boyatzis\"), \", \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Annie-McKee\",\n    \"title\": \"Annie McKee\",\n    \"className\": \" internal-link\"\n  }, \"Annie McKee\"), \"\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Research has shown that leader\\u2019s mood has a profound impact on a company\\u2019s performance, through a neurological process called \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/mood-contagion\",\n    \"title\": \"mood contagion\",\n    \"className\": \" internal-link\"\n  }, \"mood contagion\"), \"\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Ruthless and negative bosses create toxic environments\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Upbeat and inspirational leaders cultivate positive employees\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"It makes sense because our emotions are governed by our \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Limbic-System\",\n    \"title\": \"Limbic System\",\n    \"className\": \" internal-link\"\n  }, \"Limbic System\"), \" which is also in charge of making decisions on a daily-basis\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Insecurity, anxiety, frustration, content, etc. are definitely emotions that can\\u2019t be conducive to sound decisions \"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Scientists believe that the \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Limbic-System\",\n    \"title\": \"Limbic System\",\n    \"className\": \" internal-link\"\n  }, \"Limbic System\"), \" is a open-loop system by nature, and therefore depends on external sources to manage itself\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/MaiU7YvQ2\",\n    \"title\": \"__roam_block_reference_MaiU7YvQ2\",\n    \"className\": \"block-reference internal-link\"\n  }, \"MaiU7YvQ2\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Emotional interactions happen at an hormonal level\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \">\", \" \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/wcnOEQr9c\",\n    \"title\": \"__roam_block_reference_wcnOEQr9c\",\n    \"className\": \"block-reference internal-link\"\n  }, \"wcnOEQr9c\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"We will unconsciously mirror other\\u2019s behaviors and emotional states\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"I wonder if the same phenomenon occurs regarding \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/body-language\",\n    \"title\": \"body language\",\n    \"className\": \" internal-link\"\n  }, \"body language\"), \" as I\\u2019m pretty sure it is also controlled by out \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Limbic-System\",\n    \"title\": \"Limbic System\",\n    \"className\": \" internal-link\"\n  }, \"Limbic System\"), \"\"))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Emotional-leadership\",\n    \"title\": \"Emotional leadership\",\n    \"className\": \" internal-link\"\n  }, \"Emotional leadership\"), \" is about understanding the impact one can have on the mood of the organization and adjusting one\\u2019s style accordingly. It can be strengthened through a process of self-discovery and self-reflection\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Who do you want to be?\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"How an effective leader would look like to you in terms of behaviors, traits, mood, etc.\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Who are you now?\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Gather 360-degree feedback, including from peers and subordinatess\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"How do you get from here to there?\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"How do you make change stick?\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Routines systems based on the right behaviors\"))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"why-its-so-hard-to-be-fair\"\n  }, \"Why it\\u2019s so hard to be fair\"), mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Author:: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Joel-Brockner\",\n    \"title\": \"Joel Brockner\",\n    \"className\": \" internal-link\"\n  }, \"Joel Brockner\"), \"\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"The article discusses the need for fair process. Studies have shown that the perception of process fairness is as important if not more than the actual outcome, such as severance packages during layoffs.\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"That perception is very personal and will vary from individual to individual\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/iZkN5n0p9\",\n    \"title\": \"__roam_block_reference_iZkN5n0p9\",\n    \"className\": \"block-reference internal-link\"\n  }, \"iZkN5n0p9\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Generally speaking, there are \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/3-drivers-of-process-fairness\",\n    \"title\": \"3 drivers of process fairness\",\n    \"className\": \" internal-link\"\n  }, \"3 drivers of process fairness\"), \"\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"ol\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ol\"\n  }, \"How much input people believe they have in the decision-making process\")), mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Related to: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/B3pfPU7sl\",\n    \"title\": \"__roam_block_reference_B3pfPU7sl\",\n    \"className\": \"block-reference internal-link\"\n  }, \"B3pfPU7sl\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"ol\", {\n    parentName: \"li\",\n    \"start\": 2\n  }, mdx(\"li\", {\n    parentName: \"ol\"\n  }, \"How people believe decisions are made and implemented\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"ol\", {\n    parentName: \"li\",\n    \"start\": 3\n  }, mdx(\"li\", {\n    parentName: \"ol\"\n  }, \"How managers behave\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/cJjImUSMX\",\n    \"title\": \"__roam_block_reference_cJjImUSMX\",\n    \"className\": \"block-reference internal-link\"\n  }, \"cJjImUSMX\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"There is a direct correlation between fair process and company\\u2019s performance\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/viZ7xM4Oi\",\n    \"title\": \"__roam_block_reference_viZ7xM4Oi\",\n    \"className\": \"block-reference internal-link\"\n  }, \"viZ7xM4Oi\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Introduction to \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Strategic-Fitness-Process-(SFP)\",\n    \"title\": \"Strategic Fitness Process (SFP)\",\n    \"className\": \" internal-link\"\n  }, \"Strategic Fitness Process (SFP)\"), \"\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Action-learning methodology\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Could be interesting to look more into it\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"When you have to kill a man, it costs nothing to be polite, Winston Churchil\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Fair process cannot be achieved if managers avoid people in emotional pain\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/wTlYQ_eeL\",\n    \"title\": \"__roam_block_reference_wTlYQ_eeL\",\n    \"className\": \"block-reference internal-link\"\n  }, \"wTlYQ_eeL\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Steps to normalize process fairness\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Address the knowledge gap\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/mrqiemB0s\",\n    \"title\": \"__roam_block_reference_mrqiemB0s\",\n    \"className\": \"block-reference internal-link\"\n  }, \"mrqiemB0s\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Invest in training\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Managers need to train how they communicate about process fairness\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/QdFxguLCv\",\n    \"title\": \"__roam_block_reference_QdFxguLCv\",\n    \"className\": \"block-reference internal-link\"\n  }, \"QdFxguLCv\"), \"\"))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Make process fairness a top priority\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/TKNNX017v\",\n    \"title\": \"__roam_block_reference_TKNNX017v\",\n    \"className\": \"block-reference internal-link\"\n  }, \"TKNNX017v\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/cUotWk11-\",\n    \"title\": \"__roam_block_reference_cUotWk11-\",\n    \"className\": \"block-reference internal-link\"\n  }, \"cUotWk11-\"), \"\"))))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"why-good-leaders-make-bad-decisions\"\n  }, \"Why good leaders make bad decisions\"), mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Authors:: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Andrew-Campbell\",\n    \"title\": \"Andrew Campbell\",\n    \"className\": \" internal-link\"\n  }, \"Andrew Campbell\"), \", \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Jo-Whitehead\",\n    \"title\": \"Jo Whitehead\",\n    \"className\": \" internal-link\"\n  }, \"Jo Whitehead\"), \", \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Sydney-Finkelstein\",\n    \"title\": \"Sydney Finkelstein\",\n    \"className\": \" internal-link\"\n  }, \"Sydney Finkelstein\"), \"\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Decisions through pattern recognition and \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/emotional-tagging\",\n    \"title\": \"emotional tagging\",\n    \"className\": \" internal-link\"\n  }, \"emotional tagging\"), \"\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/PTCG7yvCo\",\n    \"title\": \"__roam_block_reference_PTCG7yvCo\",\n    \"className\": \"block-reference internal-link\"\n  }, \"PTCG7yvCo\"), \"\"), mdx(\"ul\", {\n    parentName: \"blockquote\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"We believe we make most of our decisions rationally, but that would most likely be too taxing on our \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/System-2\",\n    \"title\": \"System 2\",\n    \"className\": \" internal-link\"\n  }, \"System 2\"), \". Instead we have developed a quick and effective decision mechanism based that consists of recognizing certain patterns and associating them with emotion\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Related to \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/System-1\",\n    \"title\": \"System 1\",\n    \"className\": \" internal-link\"\n  }, \"System 1\"), \" and \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Limbic-System\",\n    \"title\": \"Limbic System\",\n    \"className\": \" internal-link\"\n  }, \"Limbic System\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Z:-Consider-the-influence-of-emotional-tagging-in-your-decision-making\",\n    \"title\": \"Z: Consider the influence of emotional tagging in your decision making\",\n    \"className\": \" internal-link\"\n  }, \"Z: Consider the influence of emotional tagging in your decision making\"), \"\")))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"But this emotion-driven pattern recognition system can be distorted by \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/3-red-flags-of-emotional-tagging\",\n    \"title\": \"3 red flags of emotional tagging\",\n    \"className\": \" internal-link\"\n  }, \"3 red flags of emotional tagging\"), \"\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"self-interest\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"biases the emotional importance we place on information, which makes it easier for us to see the patterns we \", mdx(\"strong\", {\n    parentName: \"li\"\n  }, \"want\"), \" to see\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"emotional attachments\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"our judgement can be affected by our attachment to people, places, things, etc.\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"misleading memories\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Related to \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/experience-bias\",\n    \"title\": \"experience bias\",\n    \"className\": \" internal-link\"\n  }, \"experience bias\"), \"\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/agbzVNSVM\",\n    \"title\": \"__roam_block_reference_agbzVNSVM\",\n    \"className\": \"block-reference internal-link\"\n  }, \"agbzVNSVM\"), \"\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Strong emotional attachment can mislead our memories even more\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"This is a powerful mechanism and can create strong connections between thoughts and emotions, to the point of making that connection hard to rewire\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \">\", \" \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/jjKQa9HbN\",\n    \"title\": \"__roam_block_reference_jjKQa9HbN\",\n    \"className\": \"block-reference internal-link\"\n  }, \"jjKQa9HbN\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \">\", \" \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/n2kopxBIq\",\n    \"title\": \"__roam_block_reference_n2kopxBIq\",\n    \"className\": \"block-reference internal-link\"\n  }, \"n2kopxBIq\"), \"\"))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"It is critical to find ways to systematically detect bias, and put safeguards to protect us from red flag conditions\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/BhGvf2g_1\",\n    \"title\": \"__roam_block_reference_BhGvf2g_1\",\n    \"className\": \"block-reference internal-link\"\n  }, \"BhGvf2g_1\"), \"\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Injecting fresh experience or analysis\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/0HvKw72DH\",\n    \"title\": \"__roam_block_reference_0HvKw72DH\",\n    \"className\": \"block-reference internal-link\"\n  }, \"0HvKw72DH\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Introducing further debate and challenge\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Imposing stronger governance\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/RPT_KqR8y\",\n    \"title\": \"__roam_block_reference_RPT_KqR8y\",\n    \"className\": \"block-reference internal-link\"\n  }, \"RPT_KqR8y\"), \"\"))))))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"building-the-emotional-intelligence-of-groups\"\n  }, \"Building the emotional intelligence of Groups\"), mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Authors:: \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Vanessa-Urch-Druskat\",\n    \"title\": \"Vanessa Urch Druskat\",\n    \"className\": \" internal-link\"\n  }, \"Vanessa Urch Druskat\"), \", \", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Steven-B.-Wolff\",\n    \"title\": \"Steven B. Wolff\",\n    \"className\": \" internal-link\"\n  }, \"Steven B. Wolff\"), mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://hbr.org/2001/03/building-the-emotional-intelligence-of-groups\"\n  }, \"https://hbr.org/2001/03/building-the-emotional-intelligence-of-groups\")), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Group\\u2019s effectiveness requires 3 conditions\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Trust among members\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"A sense of group identity\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"A sense of group efficacy\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Group emotional intelligence is about bringing emotions to the surface and understanding their affect to the team\\u2019s work\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"Emotional intelligence means exploring, embracing, and ultimately relying on emotion in work that is, at the end of the day, deeply human.\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"The group must be aware of and constructively regulate the emotions of\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"individual team members\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/jvOTfFZh1\",\n    \"title\": \"__roam_block_reference_jvOTfFZh1\",\n    \"className\": \"block-reference internal-link\"\n  }, \"jvOTfFZh1\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"the whole group\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/y3w7MkgL1\",\n    \"title\": \"__roam_block_reference_y3w7MkgL1\",\n    \"className\": \"block-reference internal-link\"\n  }, \"y3w7MkgL1\"), \"\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"other key groups with whom it interacts\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"/Group-emotional-intelligence\",\n    \"title\": \"Group emotional intelligence\",\n    \"className\": \" internal-link\"\n  }, \"Group emotional intelligence\"), \" is about the small acts that make a big difference\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"It is not about a team member working all night to meet a deadline; it is about saying thank you for doing so.\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"Is is not about in-depth discussions of ideas; it is about asking a quiet member for his thoughts.\"))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"blockquote\", {\n    parentName: \"li\"\n  }, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"It is not about harmony, lack of tension, and all members liking each other; it is about acknowledging when harmony is false, tension is unexpressed, and treating others with respect\"))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"How to build norms for group emotional intelligence\", mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"img\", {\n    parentName: \"li\",\n    \"src\": \"https://firebasestorage.googleapis.com/v0/b/firescript-577a2.appspot.com/o/imgs%2Fapp%2FStream-Of-Consciousness%2FBr7c8AJmLV.gif?alt=media&token=dcde6c78-7fff-4bab-ac73-564f2d1632a9\",\n    \"alt\": null\n  })))))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"the-price-of-incivility-lack-of-respect-hurt\"\n  }, \"The price of incivility: lack of respect hurt\")), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"how-resilience-works\"\n  }, \"How resilience works\")), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"emotional-agility-how-effective-leaders\"\n  }, \"Emotional agility: how effective leaders\")), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"fear-of-feedback\"\n  }, \"Fear of feedback\")), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"the-young-and-the-clueless\"\n  }, \"The young and the clueless\")))), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"what-resonates-with-me\"\n  }, \"What resonates with me\")), mdx(\"li\", {\n    parentName: \"ul\"\n  }, mdx(\"h3\", {\n    parentName: \"li\",\n    \"id\": \"highlights-on-emotional-intelligence\"\n  }, \"Highlights on Emotional Intelligence\"), mdx(\"ul\", {\n    parentName: \"li\"\n  }, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"People with strong self-awareness are neither overly critical nor unrealistically hopeful. Rather, they are honest\\u2014with themselves and with others. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=7\"\n  }, \"Location\\xA07\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Emotional intelligence increases with age. There is an old-fashioned word for the phenomenon: maturity. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=8\"\n  }, \"Location\\xA08\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Emotional intelligence is born largely in the neurotransmitters of the brain\\u2019s limbic system, which governs feelings, impulses, and drives. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=8\"\n  }, \"Location\\xA08\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Many executives mistake candor about feelings for \\u201Cwimpiness\\u201D and fail to give due respect to employees who openly acknowledge their shortcomings. Such people are too readily dismissed as \\u201Cnot tough enough\\u201D to lead others. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=11\"\n  }, \"Location\\xA011\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"people who are in control of their feelings and impulses\\u2014that is, people who are reasonable\\u2014are able to create an environment of trust and fairness. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=12\"\n  }, \"Location\\xA012\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Many of the bad things that happen in companies are a function of impulsive behavior. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=13\"\n  }, \"Location\\xA013\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"The signs of emotional self-regulation, therefore, are easy to see: a propensity for reflection and thoughtfulness; comfort with ambiguity and change; and integrity\\u2014an ability to say no to impulsive urges. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=14\"\n  }, \"Location\\xA014\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Interestingly, people with high motivation remain optimistic even when the score is against them. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=15\"\n  }, \"Location\\xA015\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Socially skilled people, however, don\\u2019t think it makes sense to arbitrarily limit the scope of their relationships. They build bonds widely because they know that in these fluid times, they may need help someday from people they are just getting to know today. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=20\"\n  }, \"Location\\xA020\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"In other words, we rely on connections with other people to determine our moods. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=28\"\n  }, \"Location\\xA028\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Scientists describe the open loop as \\u201Cinterpersonal limbic regulation\\u201D; one person transmits signals that can alter hormone levels, cardiovascular functions, sleep rhythms, even immune functions, inside the body of another. That\\u2019s how couples are able to trigger surges of oxytocin in each other\\u2019s brains, creating a pleasant, affectionate feeling. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=30\"\n  }, \"Location\\xA030\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Whatever the reason, the CEO can\\u2019t rely on his followers to spontaneously give him the full picture. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=34\"\n  }, \"Location\\xA034\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"The aroused prefrontal cortex marks the brain\\u2019s focus on what\\u2019s about to happen. Without that arousal, a person will reenact tried-and-true but undesirable routines: (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=40\"\n  }, \"Location\\xA040\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"That\\u2019s why a learning agenda is so important. Without one, we literally do not have the brainpower to change. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=40\"\n  }, \"Location\\xA040\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"A leader must rehearse a new behavior until it becomes automatic\\u2014that is, until he\\u2019s mastered it at the level of implicit learning. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=40\"\n  }, \"Location\\xA040\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"We cannot improve our emotional intelligence or change our leadership style without help from others. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=41\"\n  }, \"Location\\xA041\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Ultimately, each employee decides for him or herself whether a decision has been made fairly. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=44\"\n  }, \"Location\\xA044\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"how much input employees believe they have in the decision-making process: (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=44\"\n  }, \"Location\\xA044\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"how employees believe decisions are made and implemented: (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=44\"\n  }, \"Location\\xA044\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"how managers behave: (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=44\"\n  }, \"Location\\xA044\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"process fairness is distinct from outcome fairness, (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=45\"\n  }, \"Location\\xA045\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"most strategic and organizational change initiatives fail in their implementation, not in their conception. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=48\"\n  }, \"Location\\xA048\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"strategic fitness process, or SFP) (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=49\"\n  }, \"Location\\xA049\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"managers are tuned in to their intentions to treat others respectfully, but they aren\\u2019t as good at reading how those intentions come across to others. Or maybe it\\u2019s just wishful\\u2014and self-serving\\u2014thinking. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=51\"\n  }, \"Location\\xA051\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Sometimes corporate policies hinder fair process. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=52\"\n  }, \"Location\\xA052\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\\u201CEmotional contagion\\u201D also comes into play in these situations. Just as we tend to laugh when we see others laugh, even when we don\\u2019t know why, we also involuntarily feel anxious or sad when those around us feel that way\\u2014and that\\u2019s uncomfortable. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=53\"\n  }, \"Location\\xA053\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Studies have shown that people can tolerate negative experiences more easily when they expect them. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=54\"\n  }, \"Location\\xA054\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"it\\u2019s not enough for executives just to be fair, they also have to be seen as fair. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=55\"\n  }, \"Location\\xA055\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Forward-thinking organizations care not only about the outcomes their managers produce but also about the fairness of the process they use to achieve them. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=57\"\n  }, \"Location\\xA057\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"There is a moral imperative for companies to practice process fairness. It is, simply put, the right thing to do. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=57\"\n  }, \"Location\\xA057\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Leaders make decisions largely through unconscious processes that neuroscientists call pattern recognition and emotional tagging. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=61\"\n  }, \"Location\\xA061\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"get the help of an independent person to identify which decision makers are likely to be affected by self-interest, emotional attachments, or misleading memories. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=62\"\n  }, \"Location\\xA062\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Emotional tagging is the process by which emotional information attaches itself to the thoughts and experiences stored in our memories. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=62\"\n  }, \"Location\\xA062\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"our brains leap to conclusions and are reluctant to consider alternatives. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=64\"\n  }, \"Location\\xA064\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"we are particularly bad at revisiting our initial assessment of a situation\\u2014our initial frame. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=64\"\n  }, \"Location\\xA064\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"the presence of inappropriate self-interest, (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=64\"\n  }, \"Location\\xA064\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"the presence of distorting attachments. We (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=64\"\n  }, \"Location\\xA064\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"the presence of misleading memories. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=64\"\n  }, \"Location\\xA064\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"You can often counteract biases by exposing the decision maker to new information and a different take on the problem. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=67\"\n  }, \"Location\\xA067\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Stronger governance does not eliminate distorted thinking, but it can prevent distortions from leading to a bad outcome. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=68\"\n  }, \"Location\\xA068\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"three conditions are essential to a group\\u2019s effectiveness: trust among members, a sense of group identity, and a sense of group efficacy. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=72\"\n  }, \"Location\\xA072\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"The most constructive way of regulating team members\\u2019 emotions is by establishing norms in the group for both confrontation and caring. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=78\"\n  }, \"Location\\xA078\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Teams need resources that all members can draw on to deal with group emotions. One important resource is a common vocabulary. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=81\"\n  }, \"Location\\xA081\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"When it comes to managing the organization, you should hire for civility, teach it, create group norms, reward positive behavior, penalize rudeness, and seek out former employees for an honest assessment of your company\\u2019s culture. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=95\"\n  }, \"Location\\xA095\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"We also found that witnesses to incivility were less likely than others to help out, even when the person they\\u2019d be helping had no apparent connection to the uncivil person: (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=97\"\n  }, \"Location\\xA097\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Rather than confronting offenders, leaders often opt for an easier solution\\u2014moving them to a different location. The result is predictable: The behavior continues in a new setting. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=103\"\n  }, \"Location\\xA0103\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"\\u201CEvery mistake we\\u2019ve made in firing a questionable hire was in taking action too late, not too early.\\u201D (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=103\"\n  }, \"Location\\xA0103\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Organizational memory fades quickly. It\\u2019s crucial, therefore, to gather information from and reflect on the experiences and reactions of employees who leave because of incivility. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=103\"\n  }, \"Location\\xA0103\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Instead of slipping into denial to cope with hardship, take a sober, down-to-earth view of the reality of your situation. You\\u2019ll prepare yourself to act in ways that enable you to endure\\u2014training yourself to survive before the fact. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=108\"\n  }, \"Location\\xA0108\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Resilient people, they posit, possess three characteristics: a staunch acceptance of reality; a deep belief, often buttressed by strongly held values, that life is meaningful; and an uncanny ability to improvise. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=110\"\n  }, \"Location\\xA0110\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"when we truly stare down reality, we prepare ourselves to act in ways that allow us to endure and survive extraordinary hardship. We train ourselves how to survive before the fact. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=112\"\n  }, \"Location\\xA0112\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"it is worth noting that resilience is neither ethically good nor bad. It is merely the skill and the capacity to be robust under conditions of enormous stress and change. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=115\"\n  }, \"Location\\xA0115\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Values, positive or negative, are actually more important for organizational resilience than having resilient people on the payroll. If resilient employees are all interpreting reality in different ways, their decisions and actions may well conflict, calling into doubt the survival of their organization. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=115\"\n  }, \"Location\\xA0115\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"All healthy human beings have an inner stream of thoughts and feelings that include criticism, doubt, and fear. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=119\"\n  }, \"Location\\xA0119\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Recognize your patterns; label your thoughts and emotions; accept them; and act on your values. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=121\"\n  }, \"Location\\xA0121\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Effective leaders are mindful of their inner experiences but not caught in them. They (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=126\"\n  }, \"Location\\xA0126\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"At some point in a young manager\\u2019s career, usually at the vice president level, raw talent and determined ambition become less important than the ability to influence and persuade. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=142\"\n  }, \"Location\\xA0142\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Promoting talented young managers too quickly prevents them from developing key emotional competencies\\u2014such as negotiating with peers, regulating negative emotions during crises, and building support for change\\u2014skills that come only with time and experience. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=143\"\n  }, \"Location\\xA0143\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Delay promotions so managers can mature emotionally. This isn\\u2019t easy. You must balance confrontation and support, patience and urgency\\u2014and risk losing your finest. But premature promoting carries far greater risks. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=143\"\n  }, \"Location\\xA0143\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"It\\u2019s worth noting that many of these smart young managers aren\\u2019t used to hearing criticism. Consequently, they may discount negative feedback, either because the comments don\\u2019t mesh with what they\\u2019ve heard in previous conversations or because their egos are so strong. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=147\"\n  }, \"Location\\xA0147\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"One of the reasons employees get stuck in the pattern we\\u2019ve described is that their bosses point out deficits in emotional competencies but don\\u2019t follow through. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=149\"\n  }, \"Location\\xA0149\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Help the inexperienced manager get beyond a command-and-control mentality by pushing him to develop his negotiation and persuasion skills. Instead of promoting him, give him cross-functional assignments where he can\\u2019t rely on rank to influence people. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=152\"\n  }, \"Location\\xA0152\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Don\\u2019t give the inexperienced manager the impression that emotional competencies are optional. (\", mdx(\"a\", {\n    parentName: \"li\",\n    \"href\": \"https://readwise.io/to_kindle?action=open&asin=None&location=152\"\n  }, \"Location\\xA0152\"), \")\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Indeed, there\\u2019s no substitute for experience, reflection, feedback, and, above all, practice. 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