Four common pitfalls

• Legacy culture
  • send a strong message on what the old context was, why the old culture worked for that context, and what's the new context and the new behaviors
• Resistant associates
  • Clear expectations settings in reviews
  • Immediate feedback
  • Move to new roles as appropriate
• Missing processes
  • Clear task assignment to build processes
  • Make process creation/integration a result on annual reviews
  • Give these assignments to those who exemplify the new culture
• Missing behaviors
  • Provide training, coaching, and incentives for building new skills and behaviors